Huge gaps in new floor/house and builder saying it’s normal

Q: I have 7 inch hardwood floors with very large gaps and uneven edges. The floor is also very wavy and has staples popping up all over. The home is 8 months old and the builder is telling me (although his team looked at it and said “Oh wow, that’s not good”) that according to the manufacture the gaps can be 7 times wider then “normal”. I don’t believe him at all and I don’t know what to do from here.

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Dull floor under throw rugs

Q: I recently got my hardwood floors refinished; sanded and polyurethaned. I put some throw rugs in my kitchen by the sink and stove. They have only been in place a few short months. When I picked them up and to mop the floor I noticed that the areas under the rug have no more shine to them. It’s almost as if the rug may have left a dulling residue.

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Black discolorations in tongue and groove

Q: I professionally installed a engineered maple floor on cement slab, which was tested for moisture before laying. The floor showed no signs of green or dark wood in the tongue and groove. Six month later I pulled down from my attic, (no leaks) my 2 open left over planks and 2 new boxes of maple flooring wrapped in it’s original plastic to repair 15 spots throughout my home that have black discolorations. The old and new flooring was very black in the tongue and groove.

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