Painters scratched wood floor

Q: Yesterday painters were here (third time) to repair and paint our ceiling after an air conditioning leak. I didn’t stand over the painters and watch them, but later that day I notice some dust or paint on a chair and then I noticed deep scratches on the floor, obviously where the ladder was. It was basically directly under the ceiling area they worked on.

My husband and I are sick about this, and floor is only couple years old. These were prefinished wood floors. What, if anything can be done? Should the painter be held accountable for this? Thanks for any advice you can give.

A: It depends how bad the scratches are. Perhaps you could pick up a colour match stain pen to help hide the marks. I know Min Wax makes these. I would certainly mention this to the painters.

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