We have a prefinished wood floor in our laundry, hall and kitchen. It all flows together. Recently our washing machine leaked all over the floor, out to the kitchen. I called the insurance company and they recommended we go with one of their Premier Service companies. A man was sent out from a Premier Service co. and said the floor needed to be replaced. He measured, took photos and a board to be sent to a lab. The claim representative, without ever having seen the floor, has decided to just pay for repairs to the floor. The flooring company stands firm the floor will not be returned to its original condition. Fillers will need to be used, the boards will not fully match, and the floor will not look like it did prior to the incident.