Magic eraser took finish off

Q: We just got our floors completely redone two months ago. Yesterday a box left a scratch in a very noticeable spot on our floor, and like an idiot, I tried seeing if magic eraser would get the scratch off. It made it worse and I feel like it took some of the finish off. It now looks shinier in that spot and when you look close up it appears a little duller/whiter in color.

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Dog leaving paw marks on floors



Q: We just had our floors stained 2 months ago and put on 3 coats of polyurethane. Needless to say, my 128 lb puppy left paw prints everywhere. I called the gentleman back and told him our situation. He said we walked on it too soon. He told us we could walk on it a day after so we did. He came back and redid the floors, but this time we waited 12 days before allowing our pup back onto the floors.. he left marks again!

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Deep gouge lines and puncture holes after sanding



Q: We recently had our oak floors resanded and restained. A few days later, I noticed some deep gouge lines that have very rough edges. They look like two parentheses on top of each other where each parenthesis is made up of 2-3 side by side lines, surrounded by a couple of spots that have 3 neatly lined up puncture holes.

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Small bb sized dents all over laminate floor



Q: My husband and I installed laminate, click-together hardwood floors throughout our kitchen and living room about 8 months ago. I’ve started to notice dozens of small bb sized dents all over the floor. I’d like tip be able to fix it, but mostly I want to know what’s causing it? I’ve dropped a couple things on the floor without denting the floor, so I know it’s durable, but I just can’t figure this one out.

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Stripes where blue painters tape was



Q: I just had oil finished hardwood floors installed. The installers used blue painters tape to hold the boards down and together while installing. When they pulled the tape from the floors it left stripes. They have cleaned the area of the tape residue, but marks are still visible. Is there a way to fix this without pulling up all the damaged boards?

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Spot treating a dent in floor



Q: We recently had our floors sanded and refinished. We used a Bona satin finish (the one with the hardener). It looked really nice and then a coffee cup with metal left a large crescent-shaped dent in 2 boards. My husband has attempted to fix the affected 2 boards by sanding, restraining and applying the topcoat with a stain brush. He is on the 3rd coat and it’s really highlighted.

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