Q: I have older 2″ wide flooring on 1 x 6 sub flooring running diagonally on joists on a 2nd story. In one area, where a HVAC duct runs between joists, the sub floor has warped and dried out leaving a void in between the two. You can feel a soft spot when walking over it.
Q: I professionally installed a engineered maple floor on cement slab, which was tested for moisture before laying. The floor showed no signs of green or dark wood in the tongue and groove. Six month later I pulled down from my attic, (no leaks) my 2 open left over planks and 2 new boxes of maple flooring wrapped in it’s original plastic to repair 15 spots throughout my home that have black discolorations. The old and new flooring was very black in the tongue and groove.
Q: We experienced minor flooding in our home due to a bathroom faucet and incompetent plumber. We had to remove and replace the Bruce hardwood flooring on the first level. We used the same prefinished Bruce hardwood flooring as previously (different installer) and noticed that right after this installation, the wood makes cracking noises when walking across it in certain areas/rooms and not others. We had the subfloor screwed down throughout prior to wood placement so we know it’s not the subfloor. Now, we’re worried about whether or not it was properly installed.
Q: My daughter bought a house with wood floors and the finish comes off on your shoes or feet. I have not been there to see it but do you know or have any idea what it is? It’s blackish.
Q: I’ve got narrow oak board floors. My dogs have taken the finish off by coming and going in and out the door. I’ve used a rag with turpentine to correct scratches, is this okay?
Q: I had a scratch on my old hardwood floors (1950’s house, original oak floors). I tried to sand down to get the scratch out. I got below the poly and the floor is now the light color of the original wood. Is there a way to get the area a little darker to get a little closer to the color of the surrounding floor? There is no stain on the floor, just natural color.
Q: I have a house we recently bought. It’s older built in 1920 and some of the flooring has dips. It’s not horrible, but what could cause this? Is it something that should be addressed immediately?
Q: We purchased a house that had small areas of incomplete wood flooring in three rooms. There are 3 or 4 rows in each room where the flooring is 2-4 inches short of the wall. Can this be repaired or do new boards need to be put in? And if so, would the color be …
Q: I recently put down Acacia Pryzm Armstrong flooring for my neighbors. Their kitchen got flooded and all the flooring in the kitchen and part of the dining buckled up and now smells like mildew. My question is – without removing the whole entire flooring can just that area be replaced? It’s locked in together but I’m not sure how to put pieces back in without removing the whole floor. I really don’t want to do that so I’m hoping you might have a solution.
Q: We just installed bamboo flooring 1000 sq. ft. as a floating floor. The underlay was used over Bruce’s laminated original flooring. We now have a bad crackling noise throughout and we are wondering should we redo the entire area with a glue-down process? The noise is very disturbing.