Boards are hollow, not glued down properly

Q: I built a new home last July. We have had ongoing problems with our engineered hardwood floor. Two certified inspectors state that the floor was installed improperly. 3100 sq. ft. Every single room has boards that are hollow, not glued down properly. Will these eventually pop since they aren’t glued properly? The builder says he sees no problem. Sure.. he didn’t pay for the floors!

A: I think it would depend in part on how many of these boards with no adhesion exist and especially so if there are several together in a group. I believe Bostik has an adhesive you can inject into the floor. A tiny hole is drilled through which an expanding adhesive is applied by a tiny tube. This would take care of any random boards that are hollow beneath. If you are talking dozens of them, that is another story.

Small bb sized dents all over laminate floor

Q: My husband and I installed laminate, click-together hardwood floors throughout our kitchen and living room about 8 months ago. I’ve started to notice dozens of small bb sized dents all over the floor. I’d like tip be able to fix it, but mostly I want to know what’s causing it? I’ve dropped a couple things on the floor without denting the floor, so I know it’s durable, but I just can’t figure this one out.

They are mostly by the front door and just in front of the stove; however, I’ve seen them scattered in other spots throughout the floor. Is this something you’ve run across before?

A: I definitely would not expect this from a hard surface laminate floor. This would be the type of mark you might find on a real wood surface from somebody wearing high heel shoes with the rubber bumper damaged and a nail exposed.

Small section of new floor cupping after one month

Q: I have a brand new hardwood floor. Oak. I have a small 16″x16″ section cupping after one month.

The installer told me it was due to humidity, but it only occurred in that one small spot throughout the whole condo.

Could it be installed wrong in that one spot? Or sealed while there was moisture underneath?

A: It is certainly moisture related. Cupping generally indicates moisture from beneath. So, why is this the case in that specific spot?

Dog urine stains stink when it’s damp

Q: My old real hard wood floors have dog urine stains in some spots, past the finish. Now whenever it is damp outside the house stinks. What can I do? I cannot afford a new floor.

A: I’ve heard hydrogen peroxide has been used with some success when sprayed on such spots. This would have to be 25% or higher. There is another product I’d love to try called stain solver, made by a retired builder. And there are a few other products that neutralize the enzymes. You would have to do a search for them.

Large black oily stain keeps reappearing

Q: I recently inherited an 82 yr old home. The floors had very old (more than 20 years) carpet on them. We removed the carpet and found the original hardwood floor underneath. In 1 spot there is a large black oily stain.

We tried sanding with no success. Mineral spirits seemed to work but 24 hours later the stain is back. It seems to seep up through the floor and is damp to the touch.

Is there anything other than cutting those boards out and replacing them that I can try?

A: If it is a black stain still seeping up after all these years there is no fixing it. You will have to replace the boards. Perhaps you could take some old wood from a closet to do the patch.

Stain got all over shoe molding

Q: Our flooring guy used a brush around the edges of our floor for staining. He got it all over my shoe molding which is white.

It’s also way darker along the edge than the rest of the floor. The floor is very spotty, uneven, and has swirl marks. I don’t know what to do. I don’t have money to hire new floor people and I don’t want this guy to come back.

A: I don’t think you have an option but to try and get him back. If he is an honest business person he will see the issues and try to fix them. If the stain is blotchy and there is no finish on the floors yet he can remove most of the stain with an orbital sander for the edges and polisher with sandpaper disc and screens and then stain again. Before staining he should water pop the floor to open the grain. Stain when the water has dried.

As far as stain on the shoe mold, even if tape was applied everywhere there is no guarantee some stain will not creep up under the tape. He should have made you aware of this and he could have made more efforts.

Removing peeling coat of paint from old wood floors

Q: We have just moved into a home that was built in the 1920s. It looks like the previous owners painted over old wood floors with a gray paint. The paint is cracking and peeling every time you step on it. I am afraid that the wood underneath it is so old and unkempt that it would need to be covered with something. Any recommendations how to get rid of the peeling paint?

Also, any suggestions on paint that actually works on flooring?

A: A very old floor may have only had wax applied to it. Or shellac. And shellac contains wax unless one get the de-waxed version. Paint and other coatings won’t adhere to wax.

The best way to remove the paint is by sanding. Or you could have someone remove the floor and install a new one.

Reducing snagging, splinter hazard from cracked planks

Q: I have 2 1/4″ white oak and 3 1/4″ wide clear maple planks that have a handful of splits along the long edges, that form spike-like splinters. These cracks are somewhat clean, but because they form a spike-like point, they are snagging and splinter hazards.

Is there some way to ‘micro-glue’ them or at least reduce the snagging/splintering potential?

A: Well, those are a problem you have to deal with for sure. Sometimes it’s best just to break them off and use wood filler.

Perhaps you could use a tool with a thin edge and slightly raise the split wood enough to squeeze some wood glue in. There are tiny air guns that fire 23gage headless pins. You could fire a couple of those in to hold the piece tight until the glue dries. Any wood glue on the floor surface can be removed immediately with a wet cloth.

Do hardwood floors always buckle if there is a leak underneath?

Q: I have dark stains on my hardwood floor that I am noticing 3 years after a remodel. I suspect a leak, but the floor isn’t buckling. Do hardwood floors always buckle if there is a leak underneath?

A: A buckled floor would require a flood.

However, excess moisture often does cause some cupping with the board edges raising higher than the center when the water imbalance is from beneath.

Blue dye stains in hardwood

Q: I had a new red oak floor put down. At each board end, where the boards meet, there is a dark color developing, almost as if the oak were wet. What causes this, and should I worry about it occurring once the poly is down? Is this tannin?

A: It’s possible this is caused by microscopic fungal spores. You could do a search for blue dye stains in hardwood. I don’t think there is any way to get rid of it now that it left the drying kiln.

Somebody may also want to put a moisture meter on those areas to make sure it’s moisture is within specifications, 7-9%.

Sticky dance floor

Q: A charter school that I clean has a dance floor that was redone over the summer. They did not sand the floor, I believe they just resurfaced the floor. It is sticky. Dancers are sticking and falling. Any thing you could suggest to get the floor back to normal?

A: It couldn’t be floor finish itself which is still sticky. It has to be something else which has been applied, or found it’s way onto the finish. I would get a pail of Tie Tac cleaner from Poloplaz. It does an excellent job of removing contaminants. Mix some in a spray bottle and spray an area, then buff it with a polisher and white pad. After doing this to the entire floor, wet a towel with the cleaner and wrap it around a push broom. Go up and down the floor like a Zamboni machine, adjusting the towel to have a clean edge as needed.

Shellac was used to fill dip in floor?

Q: We had oak flooring installed, stained and a matte finish applied. A few months after a board dropped (under flooring board must have cracked or something) and left a 1/4 inch tripping hazard.

The floor guy came in and applied a shellac like fill which hardened well, filled the depressed area well, but is very shiny.. it looks like a patch of ice next to the matte finish. He has suggested that we sand it to dull the shine but we are afraid to do anything. Can you please advise. He seems unwilling to return.

A: Shellac like? I need to know exactly what he has applied. I can’t imagine why he would apply a shellac over a polyurethane. If it is shellac which has not been de-waxed (shellac naturally contains wax) no finish will stick to it.

Is the sub floor accessible from below? For example, from the basement?

It is possible to dull a coating by rubbing with either very fine steel wool, say ‘0000’ or a super fine sandpaper such as 500 or 1000 grit. You get the idea.

Stain on bottom of socks after refinishing

Q: We refinished 100 yr old redwood floors, 1 coat stain, 3 coats polyurethane. After 2 days, when we walk across it in socks afterwards we can see stain lines from some of the cracks on the bottom of our socks. Why is this? Will it eventually dry?

A: That isn’t something you want to see happen. And this after also applying 3 coats of polyurethane. You must have applied the stain quite heavily, possibly with a lambswool applicator. I always strap on the knee pads and apply it with a cloth, row by row. And after applying to each row you go back and wipe off the excess. Also, if you had used a fast dry stain such as Dura Seal Quick Coat or Poloplaz stains it would have totally dried.

You’ve gotten probably a significant amount of stain between the boards and because it isn’t getting exposure to fresh air it is having trouble drying. This will become even more aggravating if the polyurethane is also not dry and starts to appear on the board edges as little beads. I think I would start by having a fan blowing directly on the floor to try and force dry it. You might also dampen a cloth with mineral spirits and wipe suspected board edges.

Minor chips and splinters on floorboards

Q: I have an engineered hardwood floor and the relative humidity in my house is between 45 to 55%. The hardwood is within 2% of the subfloor moisture content. The installation was done by a reputable professional that I personally know and have seen his work over the past few years.

The problem is in about 500 total square feet 30 or so boards have gradually exhibited minor chips and splinters, mainly on the edge, but a few in the center. Other than installation error could this be some type of product defect through milling or green wood not being cured properly?

Any other ideas or anything I should look for to determine if it’s a manufacturer defect or installer error?

A: I would be approaching the manufacturer with this problem. I know of no reason this would have anything to do with the installation or installer.

Repair job looks very bleached

Q: We used peroxide to bleach out some urine stains on our wood floors, then sanded them, and conditioned those spots.

The rest of the floor has the polyurethane coating that was put down years ago, while the spots are very bleached.

I’ve tried every color, trying to match up the sanded down spots to the rest of the finished floor. Nothing works. Everything is too light. I even bought Waterlox, but the sanded down areas are still very light.

I’m hoping you can help me figure out how to match up the color.

A: Honestly, I think you are searching for something that is not possible. If you are working in the middle of the room, I don’t think you have a chance of blending this in. I can offer a few tips.

First, you want to deal with entire boards. You don’t work on half a board. One technique to make stain darker is to water pop. After you have sanded the boards in preparation, finishing with 100 grit, wet the area and let it dry. This will open the surface and allow for a darker color. But don’t expect to achieve an exact match.

People typically want to sand the wood with far too fine an abrasive which closes the wood surface and won’t allow proper penetration of the stain.

Follow-up: Thank you so much. And you’re absolutely right about it all. I tried everything and just gave up. Today I used the stain knowing it wouldn’t look great.. just to get it over with. The room has an area rug, and I will just put it back to cover it up.

Stripes where blue painters tape was

Q: I just had oil finished hardwood floors installed. The installers used blue painters tape to hold the boards down and together while installing. When they pulled the tape from the floors it left stripes. They have cleaned the area of the tape residue, but marks are still visible. Is there a way to fix this without pulling up all the damaged boards?

A: If this is an oil finish, perhaps the manufacturer has a recommendation of what to apply to freshen up the oil finish. Perhaps the tape pulled at it and left dull strips? Or, depending what kind of wood it is, some exotics change color rapidly with light exposure and if the tape was left down for several days this may be the result. If that is it, not to worry. The lighter area will catch up.

Sump pump flooded laminate floor

Q: My sump pump failed and flooded my in-progress reno. The laminate floor has bubbled in about 25% of the floor. I will replace the floor eventually, but I’m really not up for doing it now. The water was on the floor for about 5 hours.

I vacuumed it up and sucked it out. I have my heated floors on. Will the heated floors dry it out from underneath? I have heaters in the room and a dehumidifier on which has brought the air moisture from 46% to 30%. Is it a health hazard to leave it? Will the in-floor heating dry it out?

A: The thing with water is it doesn’t just disappear if we turn up the heat. I would pull it all up because if the water cannot escape into the air it will be a great environment for mold development, especially with the increased heat. Mold loves warm and wet.

Finish on repaired area looks much duller

Q: We have a wood floor in our kitchen, with a satin finish. Our wood floor contractor tried to repair an area on the floor where the there was some damage. The problem is the finish on the repaired area looks much duller than the rest of the floor. How can we match the finish?

A: It can sometimes be hit and miss when not working from the same batch of finish. If it is duller I don’t know of anything short of trying to coat again.

Similar Q: We just laid unfinished red oak hardwood floors. After staining and 2 coats poly the floors looked pretty good for non professionals. My question is – I noticed a couple of problem areas that I wanted to fix, after sanding and reapplying stain and poly, and after everything dried, the fixed areas are a lot shinier then the rest of the floor (used the same poly). What’s the best way to fix and match the shine to the rest of the floor? Do I just need to resand the whole area?

A: I assume the finish is perhaps a satin, semi or matte finish. For most or many of these products, the paste which is added to the polyurethane needs to be mixed in well so that it is dispersed evenly throughout the product. The only finish I’ve used which doesn’t require much stirring is Poloplaz Primero. Having said all that, it is just about impossible to get an invisible blend on a patch in the middle of the board. The best we can hope for is to lightly but thoroughly sand the entire boards involved with a fine abrasive. After removing all the dust, tape off the boards along the edges, apply a thin coat of the well stirred finish and immediately remove the tape. Don’t let anyone step on it until it’s dry. That is easier said than done.