Bad product or bad installer?

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Q: Is there any reason I should expect (or accept) a floor that’s been installed (HW oak prefinished) with dings so that it needs to be filled in and stained by myself? Also it has a micro-bevelled edges and I see pieces that do not line up (or fit correctly). One of the pieces I’ve found so far has a three-inch slice missing along the fitting and you can see the subfloor.

A: That depends if these marks and defects are part of the product you purchased at reduced cost or are the result of rough handling during installation. I’ve seen some very poorly manufactured floors along the way where there was significant variation in the width of the boards. It’s an installers nightmare. So, it really depends whether the problem is the product itself or the result of what the installer did or didn’t do.

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