Q: I recently had a room converted to hardwood floors and asked that the floors match the existing wood in the house. I’d like to send you pictures to get your opinion. Apparently the existing wood is “heart pine”, possibly antique. The company that installed the new floor is telling I got “heart pine”, but it doesn’t look the same.
A second professional came out and told me the problem was the floors were a different type of wood, but from what I’ve found out online there seems to be no set definition of heart pine and that it comes in different %. Any advice on how to not be taken advantage of by the company that did the install?
A: My view is that I would never tell a home owner I can exactly match a new floor with an older one. Wood changes over time, certainly in colour.