Wood and polyurethane peeling off wood floor

Q: We had a new prefinished oak floor installed. On several of the more knotty or highly grained boards the finish and actual wood are flaking and peeling up. Is it normal to see wood and polyurethane peeling off wood floor?

I’m being told from the manufacturer rep that it is the “nature of wood floors” and the only solution is to replace the affected boards, at my own expense, of course. I’ve lived with oak floors before (some much older than this one) and have NEVER seen anything like this.

A: The only solution may be to replace the affected boards, but in NO way is this to be considered NORMAL. If a finish is peeling off a pre finished, or even site finished floor, this can never be considered normal. There is a defect in either the flooring (not dry before applying the finish) or the finish and application technique.
You should not have to pay a dime!

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